All categories of goods purchased on our website are subject to return and exchange.
Conditions of return and exchange for goods of proper quality
Within 14 days after receipt of the goods by the buyer you have the right to return or exchange the goods purchased on our site, provided that:
- the product has not been put into operation and has no traces of use: scratches, chips, scuffs
- the product has fully retained its marketable appearance
- the goods are complete, all boxes, covers and other packaging are intact.
Procedure of return/exchange of goods of proper quality:
- call +62 859-5535-6280 and inform us of your intention to return the paid for goods
- send the goods to us by carrier
Inform us by e-mail shop@balinezia.com or messenger:
- No. of declaration of the sent parcel
- No. of the bank card for the refund
- the model of the goods you want to exchange for
After receiving, checking the contents of the parcel for compliance with the conditions of return of goods, we will refund your money to your bank card or send you another product within three working days.
*Carrier services are at the expense of the Buyer.
If you still have any questions just call us
☎️ +62 859-553-56280